Shipment Policy

Effective Date: January 6, 2025

At SunnyBunapo, we are committed to ensuring that your order is processed efficiently and shipped securely to your destination. This Shipment Policy provides important information about our shipping methods, costs, delivery times, and other details related to the shipment of your order. By placing an order with SunnyBunapo, you agree to the terms outlined below.

1. Order Processing Time

  • In-Store Orders: Orders made in-store are processed and ready for pickup immediately, subject to product availability.
  • Online Orders: Orders placed on our website will typically be processed within 1-2 business days. Please note that processing times may be longer during peak seasons, promotions, or holidays.

Once your order is processed, it will be handed over to the shipping carrier for delivery.

2. Shipping Methods

We offer a variety of shipping options to ensure you receive your order in a timely manner. The available shipping methods depend on the destination address and may include:

  • Standard Shipping: The most affordable option with typical delivery times of 5-7 business days.
  • Expedited Shipping: A faster option, with delivery times of 2-4 business days, depending on your location.
  • Express Shipping: The fastest option, with delivery typically within 1-2 business days (available for select locations).

Shipping charges will be calculated at checkout based on the shipping method selected and the delivery address.

3. Shipping Costs

Shipping costs vary depending on the shipping method, size, and weight of your order, as well as your location. You can view the exact shipping cost before completing your purchase at checkout.

  • Free Shipping: We offer free standard shipping on orders over a certain amount (please refer to promotions or our website for details).
  • International Shipping: We currently offer shipping within the United States. For international orders, please contact us at info@sunnybunapo.com for more information about available shipping options and rates.

4. Delivery Timeframes

Delivery timeframes are estimates based on the shipping method selected. While we strive to deliver your order on time, SunnyBunapo is not responsible for any delays caused by the shipping carrier or unforeseen circumstances (such as weather conditions or public holidays).

Typical delivery timeframes are as follows:

  • Standard Shipping: 5-7 business days (within the contiguous U.S.).
  • Expedited Shipping: 2-4 business days (within the contiguous U.S.).
  • Express Shipping: 1-2 business days (available for select locations).

International deliveries may take longer depending on customs processing and local regulations.

5. Shipping Restrictions

  • We only ship within the United States at this time. For international shipping, please contact us to inquire about specific options and additional fees.
  • Some items may have shipping restrictions due to size or weight, and we will notify you if any issues arise.

6. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to help you monitor the status of your package. You can track your shipment directly through the shipping carrier’s website using the tracking number provided.

7. Address Accuracy

It is important that you provide a correct and complete shipping address at the time of checkout. SunnyBunapo is not responsible for delays or lost packages caused by incorrect or incomplete address information. Please double-check your shipping address before finalizing your order.

If you need to change the shipping address after your order has been placed, please contact us immediately at info@sunnybunapo.com or call (270) 424-9419. Address changes cannot be guaranteed once the order is processed or shipped.

8. Shipping Delays

While we make every effort to ensure your order is delivered on time, shipping delays may occur due to reasons beyond our control. These reasons may include:

  • Weather conditions.
  • Carrier delays.
  • High order volume during holidays or sales events.
  • Customs delays for international shipments.

If there is a significant delay in the shipment of your order, we will contact you and provide updated tracking information.

9. Lost or Damaged Items

  • Lost Packages: If your package is lost during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue.
  • Damaged Items: If you receive a damaged item, please contact us within 7 days of receiving your order. You may be asked to provide photos of the damaged product to assist in the claims process. We will offer a replacement or refund depending on the circumstances.

10. Customer Responsibilities

  • Shipping Costs: You are responsible for any shipping costs, except where free shipping is offered or specified as part of a promotion.
  • Customs Fees (International Orders): For international customers, you may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not covered by SunnyBunapo.

11. Contact Us

If you have any questions or concerns about your shipment, please do not hesitate to contact us:

We are happy to assist you with any shipping-related inquiries, from tracking your order to resolving any delivery issues.